General Terms and Conditions (GTC)
- General Provisions
1.1. The General Terms and Conditions (hereinafter referred to as: “GTC”) summarize the
contractual contents based on which Hotel Kőporos Ltd. (Registered seat: Kőporosi út 2., H-
3958 Hercegkút, hereinafter referred to as: the “Service Provider”), operator of Hotel
Kőporos (Kőporosi út 2., H-3958 Hercegkút) concludes an accommodation agreement with
1.2. Individual conditions are not part of these GTC, however, the possibility of concluding
special agreements with travel agents or travel organizers with conditions matching the
given business is not excluded.
- Contracting Parties
2.1. The Guest uses the services provided by the Service Provider. If the Guest sends his or
her order in respect of the services directly to the Service Provider, the Guest shall be
regarded as a contracting party. If the conditions are met, the Service Provider and the Guest
shall become the contracting parties (hereinafter referred to as: the “Contracting Parties”).
2.2. If the order in respect of the services is being made to the Service Provider by a third
party entrusted by the Guest (hereinafter referred to as: the “Agent”) the conditions for the
cooperation are regulated in the agreement between the Service Provider and the Agent. In
this case the Service Provider is not obliged to check whether the representation of the
Guest by the third party is lawful or not.
3.Way and Conditions of Using the Services
3.1. As a reply to the Guest’s oral or written call for an offer the Service Provider sends a
written offer in every case. The Service Provider shall be free from its undertakings made in
the offer if it does not receive any precise order within 48 hours from sending it.
3.2. The agreement is exclusively regarded as concluded if the booking made by the Guest
in writing is confirmed by the Service Provider also in writing; the so concluded agreement
shall be regarded as a written agreement.
3.3. Oral bookings, agreements, modifications or their oral confirmation by the Service
Provider are not regarded as an agreement.
3.4. The accommodation agreement shall be concluded for a limited period of time.
3.5. If the Guest definitively leaves the room before the end of the agreed term, the Service
Provider shall be entitled to claim the contractual price for the entire term. The Service
Provider is entitled to re-sell the room left before the end of the term.
3.6. The extension of the accommodation term initiated by the Guest is subject to the
Service Provider’s prior consent. In this case the Service Provider may set as a condition
4. Check-in and Check-out
4.1. The Guest is entitled to occupy the booked premises on the agreed day after 15:00
4.2. If the Guest does not show up on the agreed day until 18:00 o’clock, the Service
Provider shall be entitled to step back from the agreement, except if the parties agreed in a
later arrival time.
4.3. If the Guest paid advance money, the room(s) remain(s) reserved until 11:00 o’clock of
the next day latest
4.4. The Guest shall leave the room until 11:00 o’clock of the check-out day.
4.5. Depending on the Hotel’s occupancy rate, earlier arrival or later departure is possible
for a certain charge. If you wish to use this service, please notify our Reception on the day
prior to your arrival.
5. Extension of the Accommodation Term
5.1. The extension of the accommodation term initiated by the Guest is subject to the
Service Provider’s prior consent.
5.2. If the Guest fails to empty his or her room until 11:30 of the day marked on the check-
in day as the day of departure and the Service Provider did not provide its prior consent to
the extension of the accommodation term, the Service Provider shall be entitled to charge to
the Guest one extra day and its obligation to provide services shall end at the same time.
6.1. The Hotel’s actual list prices are published on the information board in the Hotel hall.
The prices for other Hotel services are at your disposal in the respective Hotel area.
6.2. The Service Provider may change its published prices (because of package prices or
other discounts) without prior notice. If a booking made by the Guest is confirmed by the
Service Provider in writing, the Service Provider is not entitled to change the agreed price.
The Service Provider’s actual prices are accessible on Hotel’s homepage
6.3. The Guest may always receive information about actual service prices at the Reception
6.4. When providing information about the prices, the Service Provider also marks the
amount of tax (VAT, tourism tax) included in the price prescribed by law and applicable on
the day of providing the offer. Published prices include VAT prescribed by law but do not
include tourism tax which is due on the spot. Surcharges because of any amendment of tax
laws in force (VAT, tourism tax) are being invoiced to the Contracting Party after a prior
7. Offers and Discounts
7.1. Actual offers and discounts are published on Hotel Kőporos’ homepage. Published
discounts apply always for individual bookings.
7.2. Published discounts may not be combined with other discounts.
7.3. In case of booking any products bound to special conditions, group bookings or events,
the Service Provider determines conditions set forth in an individual agreement.
8. Discounts for Children
8.1. We offer the following discounts for children in case they are accommodated in the
same room as their parents.
– from 0 to 3 years: 100%
– from 3 to 6 years: 50% discount from the price of extra bed
– from 6 to 12 years: the price of an extra bed is charged
8.2. Placing an extra bed is only possible in selected types of rooms.
8.3. In case extra beds are required, such demand shall be indicated at the time of booking
9. Cancellation Conditions
9.1. In case Hotel Kőporos did not determine other conditions in its offer, the following
conditions prevail for cancellation and modifications:
– in case of a cancellation within 48 hours prior to the confirmed arrival day the penalty
shall be 50% of the accommodation price for one night,
– in case of a cancellation within 24 hours prior to the confirmed arrival day the penalty
shall be 100% of the accommodation price for one night
If the Contracting Party is a business organisation (including business companies, social
organizations, churches, local governments, local government-operated institutions,
governmental organizations and their institutions, etc.), the penalty shall be paid by the
Contracting party/Client also if the accommodation would have been paid directly by the
9.2. If the Contracting Party secured the service by providing advance money and does not
arrive on the arrival day (and no written cancellation exists), the Service Provider may use
the entire amount of the advance money determined in the agreement as penalty. In this case
the Service Provider reserves the accommodation for the Contracting Party until 11:00
o’clock of the day following the arrival day; the Service Provider’s service obligation ends
at this point.
9.3. If the Contracting Party did not secure the services by way of advance money, credit
card guarantees or any other way determined in the agreement, the Service Provider’s
service obligation ends on the arrival day at 18:00 o’clock local time.
10. Payment Method, Guarantee
10.1. The price of the booked services may be paid on the spot in cash (in HUF), with
credit/debit cards determined by the Service Provider and by way of money transfer, online
payment and Széchenyi Pihenő Card.
10.2. In case of money transfer (if the agreement concluded with the Service Provider does
not dispose different) the Guest must transfer the price of the booked services to the Hotel’s
bank account before the agreed arrival day so that the amount is credited to the Hotel until
the arrival day, or the Guest must justify by way of an irrevocable declaration issued by his
or her bank that the respective amount was truly transferred.
10.3. The room booked individually is guaranteed if credit/debit card data or advance
money is provided. Other payment methods on the spot: Széchenyi Pihenő Card, vouchers
issued by Hotel Kőporos and/or its partners.
11. Refusal of Fulfilment of the Agreement, End of the Service Obligation
11.1. The Service Provider is entitled to immediately terminate the accommodation
agreement and so to refuse to provide its services if:
– the Guest does not use the room or premises provided to him or her properly;
– the Guest fails to empty his or her room until 11:00 of the day marked on the check-in
day as the day of departure and the Service Provider did not provide its prior consent to the
extension of the accommodation term.
– the Guest acts against the security or order of Hotel Kőporos, if his or her behaviour
with the staff is objectionable or rude, if he or she is under the influence of alcohol or drugs
or if he or she threatens or offends others or if his or her behaviour is inacceptable in any
– the Guest suffers from any infective disease.
– the Contracting Party fails to comply with his or her obligation to pay advance money
until the determined deadline.
11.2. If the agreement between the Parties is not carried out because of force majeure, the
agreement shall terminate.
12. Accommodation Guarantee
12.1. If the Service Provider’s Hotel is not able to secure the services determined in the
agreement because of its own fault (e.g., overload, provisional operation problems, etc.), the
Service Provider shall provide an accommodation for the Guest immediately.
12.2. The Service Provider is obliged to provide the services listed in the agreement for
the price confirmed and for the term agreed therein – or until the termination of the
hindrance – at another accommodation site of the same level or higher. Any extra cost in
respect of such replacement accommodation is borne by the Service provider.
12.3. If the Service Provider completely fulfils its obligations in this respect, and if the
Guest accepts the offered replacement accommodations, the Contracting Party may not have
any subsequent demands for damages.
13. Guest Rights
13.1. By concluding the accommodation agreement, the Guest is entitled to the normal use
of the leased premises and of the installations of the accommodation site accessible for the
guests without any special conditions and also to be served in the opening hours.
13.2. The Guest may file a complaint during his or her stay at the accommodation site in
respect of the services provided by the Service Provider. The Service Provider undertakes to
manage written complaints verifiably forwarded to it (or logged by itself) within this period.
14. Guest Obligations
14.1. Payment of the agreed price is due until the deadline determined in the booking
confirmation or at the termination of the accommodation agreement.
14.2. If Guests bring food or beverages into the Hotel and consume them in public areas,
in this respect the Service provider is entitled to invoice an equitable fee (this is the so-
called “cork price” in case of drinks). It is forbidden for Guests to take away food or
beverages from the hotel’s catering areas.
14.3. Before using any electronic device brought into the hotel by Guests and not usually
required for travel, one must ask for the approval of the Service Provider.
14.4. Hotel Kőporos’ Guests may park in our uncovered and unguarded parking place for
free of charge.
14.5. In the parking place one must comply with traffic rules. The speed limit for vehicles is
14.6. Please throw garbage into dust bins placed in the premises and in the rooms of the
Hotel. It is forbidden to move furniture or to take it outside the rooms or the building.
14.7. Guests may use devices or equipment placed in the hotel area at their own risk and shall strictly follow the posted Instructions of Use.
14.8. According to Act XLII of 1999 on the protection of non-smokers, from 01.01.2012
the hotel is non-smoker area. Therefore, it is forbidden to smoke in the hotel’s closed areas
(including guest rooms), public space and in all open-air areas (including terraces,
balconies, parking areas, etc.). Hotel Kőporos placed the signs calling your attention on
complying with this legal provision in places prescribed by law. Hotel staff members are
entitled to warn guests and any other person in the hotel to comply with this legal provision
and to instruct them to terminate unlawful conduct. Guests and other persons in hotel areas
shall comply with legal provisions and follow the staff’s instructions in this respect. If based
on the respective legal provisions the competent authority fines the hotel because of the
unlawful conduct of any guest or other person in the hotel, the Service Provider reserves its
right to invoice the amount of such fine to the violating person and to claim the amount of
the fine from him or her.
In case of smoking inside the room the Service Provider is entitled to charge to the Guest an
extra fee of Euro 200.
14.9. In case of fire please notify the Reception immediately. In case of fire or other alarm
Guests are obliged to leave the rooms and public areas of the Hotel according to the posted
instructions as soon as possible. Use of elevators is forbidden in case of fire.
14.10. Guests using rooms or public devices, or equipment together are unanimously liable
for any damage occurred from improper use.
14.11. Hotel Kőporos’ written approval and respective official authorisations procured by
the Guest are required to use fireworks brought by the Guest or to any other activity subject
14.12. The Guest shall see that any child under the age of 14 for whom he or she is liable
shall stay under his or her supervision in the hotel of the Service Provider.
14.13. Guests must report suffered damages immediately to the Hotel and provide all
necessary information and data required to clarify the circumstances of the occurred damage
or for the police report or for the police procedure.
14.14. Guests expressly acknowledge that in public areas of the Hotel (except cloak rooms
and toilets but including parking areas and external areas near to the hotel) a closed-circuit
camera system is operational; the recorded videos are deleted according to applicable laws.
14.15. The Guest (and his or her visitors and others travelling together with the Guest) has
to use the hotel building and its close environment properly and without disturbing other
guests and visitors.
14.16. The Guest has to leave the key to the room at the Reception when checking out. If he
or she fails to do so or if the key is lost or destroyed, the Service Provider is entitled to
invoice a compensation fee which must be paid by the Guest at check-out. The Guest can
use the room card to access his or her room until 11:00 o'clock of the check-out day. After
this point – in absence of an agreement between the Guest and the Service Provider – the
room card becomes invalid.
15. Guests Travelling with Pets
15.1. Pets are not allowed in Hotel Kőporos.
16. Rights of the Service Provider
16.1. If the Guest should fail to fulfil his or her payment obligation in respect of penalty-
bound services booked in the agreement but not used, the Service Provider shall have a lien
on all his or her personal belongings brought into the hotel in order to secure the hotel’s
16.2. The doormen constantly supervising the order in the hotel are entitled to check the
entering and departing Guests, to check their identity and – if necessary – to check their
vehicles when departing.
16.3. The doormen are also entitled to control the traffic within the hotel area if necessary.
16.4. If the Guest should fail to fulfil his or her payment obligation in respect of penalty-
bound (chargeable) services booked in the agreement but not used, the Service Provider
shall have a lien on all his or her personal belongings brought into the Hotel according to the
rules of the Civil Code in order to secure the Hotel’s claims. For this kind of lien, the rules
on the lessor's lien shall prevail accordingly. If the lien of the Service Provider exists, it is
entitled to withhold pledged assets. If the pledged asset is the vehicle owned by the Guest,
only the asset itself may be withheld and the Guest’s or his or her passengers’ mobility shall
not be restricted under no circumstances. The people may leave the Hotel without any
17. The Service Provider’s Obligations
17.1. The Service Provider must provide the booked accommodation and other services
according to applicable regulations and service standards.
17.2. The Service Provider must check the written complaints of the Guest and to take
necessary actions to solve the problem; such actions must be logged in writing.
17.3. In order to ensure the guests’ calm, it is forbidden to be noisy (e.g., watching
television at a disturbing sound volume, listening to loud music in the hall, etc.) in the Hotel
and on the terraces after 22:00 o’clock; the Hotel staff is responsible for securing that this
rule is complied with.
18. The Guest’s illness or Death
18.1 If during the Guest becomes ill during his or her stay at Hotel Kőporos and is not
able to look after himself or herself, the hotel offers him or her medical attention.
18.2. In case the Guest passes away, the Service Provider claims the costs from the dead
person’s relative, heir or the one paying his or her invoice; such costs may be eventual
medical and procedure costs, provided services prior to the date of death and eventual
damages in equipment or related to illness/death.
19. Security of Managed Dat
19.1. If you wish to subscribe to our Newsletter on our homepage, you have to provide your name and e-mail address. By subscribing to the Newsletter, the User agrees that we
manage provided user data. The Service Provider manages the data until the respective
person pleas for their deletion.
19.2. Unsubscribing is possible in every Newsletter by way of a direct link or on the
19.3. The User is responsible for the authenticity of provided personal data.
19.4. The Service Provider protects the data particularly from unauthorised access,
modification, forwarding, disclosure, erasure or destruction and from accidental destruction
19.5. The Service Provider cooperates in protecting the data with the server operators.
19.6. Only the data manager’s staff members may access personal data provided by the
User. Personal data are not forwarded by the data manager to any third party except the ones
19.7. The Service Provider does not provide any personal data to third parties except if the
respective person provides his or her expressed consent thereto.
19.8. The User acknowledges that based on applicable laws the Service Provider is
obliged to forward personal data to the requesting authorities if legal requirements are met.
Users may not file a complaint against data provisions based on laws or decisions of the
authorities or courts.
20. The Service Provider’s Liability for Damages
20.1. The Service Provider undertakes liability for any damage suffered by the Guest
because of loss, damage or destruction of his or her belongings; this applies only if the
Guest placed such belongings in areas/places determined by the Service Provider or in his or
her room or if he or she gave them to a staff member of the Service Provider whom he or
she may have regarded as a person entitled to take over the Guests' belongings.
20.2. The Service Provider’s liability does not cover damages occurred because of any
external unavoidable reason not attributable to the Service Provider’s staff or its Guests or if
caused by the Guest himself or herself.
20.3. The Service Provider may determine areas in the hotel not accessible for Guests. The
Service Provider is not liable for any eventual damage or injury of the Guest occurred in
20.4. The Service Provider is only liable for the loss of valuables, stocks and cash if it
expressly took over these kinds of belongings to safeguard them, or if it expressly denied
safeguarding them or if the damage occurred from a reason for which it is liable according
to the general provisions. In this respect the Guest shall be the one providing the evidence.
20.5. The Service Provider is not liable for damages arisen from improper use.
20.6. The Service Provider is also free from its liability for damages if access to the hotel’
wellness or sports areas is restricted or not allowed because of extra maintenance works or maintenance works in order to comply with health recommendations.
20.7. Gests use Hotel Kőporos’ wellness facilities at their own risk; areas near water
(pools, showers, etc.) have an increased chance to be slippery and the hotel rejects any
liability for accidents occurred in this respect.
20.8. Guests must report suffered damages immediately to Hotel Kőporos and provide all
necessary information and data required to clarify the circumstances of the occurred damage
or for the police report or for the police procedure.
20.9. The amount of compensation is the daily amount charged for the room multiplied by
fifty (except in case of valuables, stocks and cash) except if the loss does not reach this
21.1. When fulfilling the agreement, the Service Provider shall comply with the provisions
of the act on the protection of personal data and the disclosure of data of public interest.
22. Force Majeure
22.1. Events (e.g., wars, fires, floods, extraordinary weather, electricity shortages and
strikes) not able to be controlled by the Parties (force majeure) free any Party from his, her
or its contractual obligations until the respective event or circumstance exists.
23. Place of Fulfilment, Applicable Law and Proceeding Court
23.1. The Place of Fulfilment is the place where Hotel Kőporos providing the
accommodation is located.
23.2. Regarding all disputes related to the accommodation agreement the competent court
with jurisdiction for the Service Provider shall proceed.
23.3. The provisions of Hungarian Law shall be applicable for the legal relationship
between the Service Provider and the Guest.
24. Data of Visitors of our Homepage
24.1. When visiting the website operated by the Service Provider neither the User’s IP
address nor other personal data is registered. You are free to browse the website without
having to provide your name. The Service Provider uses the anonym online visit
exclusively for statistical purposes, to optimise its online appearance and to increase system
security; registered data do not contain any personal data.
24.2. The Service Provider manages all data related to Users confidentially and uses them
exclusively for its research and to set up statistics.
24.3. The Service Provider is not liable for its old websites already deleted but archived by
online search engines. These must be deleted by the manager of the respective search
25.1. The Service Provider may send up to several Newsletters and direct marketing
messages (hereinafter referred to as: “Newsletter”) per month to persons subscribed to
Newsletters with news, information and offers.
26. Declaration on Data Protection
26.1. When performing its activities, the Service Provider regards the security of personal
data as top priority. It always manages personal data provided to it in full compliance with
applicable laws, looks after their security and it undertakes the technical and organisational
measures and sets up the rules of procedure required to comply with applicable laws.
In accordance with the Act on Data Security the Service Provider uses User data only for its
purposes of concluding agreements, invoicing and advertising.
In case of concluding an accommodation agreement you declare to have read and
understood the above conditions and rules and agree with them. The GTC are subject to
eventual amendments in the future; such amendments are published on the homepage of
Hotel Kőporos and the actual valid GTC are always accessible at the hotel Reception.